Shipping Policy
We currently ship to USA and Canada. More countries will be added as we expand.
🧥 Clothing & Accessories (Fulfilled via Trendsi)
Processing Time:
3–5 business days (Monday–Friday, excluding holidays)
Estimated Delivery Times:
-
USA:
- Standard: 5–10 business days
- Expedited: 2–5 business days
- Canada: 7–15 business days
Shipping Rates:
- Up to 0.6 lb: $3.99
- Up to 1 lb: $5.99
- Up to 5 lb: $9.99
- Above 5 lb: $14.99
Insurance: Included on all orders
Customs: Orders may be subject to duties/taxes. The customer is responsible for any import charges.
💄 Korean Beauty Products (Sourced from Korea)
Processing Time: 3–5 business days
Estimated Delivery Times (excluding processing time):
-
USA:
- Standard: 7–14 business days – $5 USD
- Economy: 5–7 business days – $10 USD
- Express: 3–5 business days – $25 USD
-
Canada:
- Standard: 7–14 business days – $5 USD
- Economy: 5–7 business days – $10 USD
- Express: 3–5 business days – $25 USD
Shipping Notes:
- Rates shown are based on average weight (e.g., 0.3 kg)
- All products are shipped directly from South Korea
- Includes tracking and shipping insurance
- Customs duties and taxes are not included and may apply upon delivery
🔄 Return & Refund Policy
🧥 Clothing & Accessories
Return Window: Within 7 days of delivery
Conditions:
- Item must be unused and in original condition with tags attached
- Returns must include all packaging and documentation
Non-returnable: Bodysuits, lingerie, swimwear, accessories, final sale items
Return Instructions:
- Email info@clozart.com with your order number and reason
- If eligible, we will share the return label and instructions
- Refund is processed once item is received and inspected
💄 Korean Beauty Products
Return Window: Within 7 days of delivery
Conditions:
- Item must be unused, unopened, and in original packaging
- Returns not accepted for opened/used beauty products due to hygiene reasons
Return Instructions:
- Contact info@clozart.com with your order number and reason for return
- If approved, we will send a return label and drop-off instructions
- Refund will be issued after inspection and approval
Refund Timeline: Refunds are credited to your original payment method. Processing time may vary depending on your bank or provider.
If you have any questions about shipping, delivery, or returns — please contact us at info@clozart.com.